Frequently Asked Questions

General
How can I become a member?
Is there a paper application?
Why am I not receiving e-mails from NSBE?
I am a company representative that is trying to register my employees for the convention.
I am a NSBE member and I also help my company to recruit during NSBE conferences. Do I need to maintain separate accounts?
I am eligible for the Recent Graduate membership dues waiver for the NSBE Professionals membership, and I am still in school or entering graduate school. Can I remain a collegiate member?
How will you know if I have graduated and am eligible for the NSBE Professionals membership dues waiver?

Payment/Refunds:
I am interested in becoming a Lifetime member, but cannot pay all of my money at one time. Does NSBE offer a payment plan?
I tried the “forgot password” link and my information never came
What forms of payment are accepted?
I registered for an event or signed up for membership and selected “Pay Later.” How do I pay for my invoices?
I am having problems making a payment online. Help?
Can I mail in my membership payment?

General Event Registration
General Event Registration
How do I register a guest to accompany me to an event?
I'm ready to pay my registration and I’m not being charged the correct registration rate! What do I do?
I need help reserving a hotel

Chapters
How do I start a New NSBE Chapter?
What is my Chapter’s ID?
How do I get a list of my chapter’s active membership?
Can I still join NSBE even if there isn’t a chapter in my area?
Why is my Chapter Inactive?
How can I change my chapter address and contact information?
How can I join an existing chapter?
How can I change my chapter affiliation?

Navigating NSBE Connect
My membership is not listed in the correct category on NSBE Connect (eg. Professionals instead of collegiate)
Help! I can’t get into the system!
I tried the “Reset password” link and my information never came
I clicked the “Reset password” link and the information sent is not working
Where can I get information about the different regions?
Can I access my member account if i no longer have access to the email address listed?
How can I update my contact/membership information and email address?
What happened to my membership card?

Join/Renew
How can I join NSBE?
How to renew membership?
 



How can I become a member?
To become a member simply go to the “account log-in” box on the right hand side of the homepage and click the “join” button next to “not a member?”.

  • Fill in the following forms as appropriate and please note the following:
    • Membership type is broken down into three main categories
      • Pre-collegiate (PCI) -Primary to secondary school students
      • Collegiate -People who are pursuing their undergraduate or graduate degrees
      • NSBE Professionals -People who are pursuing graduate degrees or who have graduated from college. Advisors would also be classified as NSBE Professionals

Is there a paper application?
We do not offer a paper application. NSBE’s application process is completely automated so that we may service our members in a more efficient manner. Should you need assistance in completing your membership application online, contact us at membership@nsbe.org

Why am I not receiving emails from NSBE?
Your email application or provider may be automatically filtering out NSBE e-mails if it does not recognize them. Please check your spam or junk folders, and make sure to add the ‘nsbe.org’ domain to your safe senders list. NSBE is working to reduce the number of e-mails you receive as a member, so you can expect a refined, efficient e-mail experience. 

I am a company representative that is trying to register my employees for the convention.
Check out the FAQs in the Corporate / Sponsor section here: http://www.nsbe.org/Corporate-Sponsor/FAQ.aspx.

I am a NSBE member and I also help my company to recruit during NSBE conferences. Do I need to maintain separate accounts?
No. NSBE’s membership system allows you to maintain one account where you can link your employer affiliation and maintain your personal information. Your organization will be able to register and/or pay for your NSBE activities if needed, with no problem. Please work with your organizational representative to make sure that you are listed as an individual under the company’s profile.

I am eligible for the Recent Graduate membership dues waiver for the NSBE Professionals membership, and I am still in school or entering graduate school. Can I remain a collegiate member?
Yes you can maintain your collegiate status. Renew your membership as usual and update your chapter affiliation. Set your new graduation date in your Profile and you’re all set!

How will you know if I have graduated and am eligible for the NSBE Professionals membership dues waiver?
We are psychic. But to verify our predictions, it is important that you update your profile with your accurate graduation date information. We use this date combined with your current status (Collegiate member) to renew you at the Recent Graduate NSBE Professional rate.  

How can I change my chapter affiliation?
Once you are logged in, click on “Your Profile” under Membership Info and click “Change SIGs/Chapter” to change your chapter. Be sure to confirm all changes and verify that the edit took place.

I need a new membership card. What do I do?
As part of NSBE’s effort to go green, we have discontinued mailing out individual membership cards. Upon logging in, click on the Menu, click on “Your Profile” and “View Membership Card.” You can print this card out any time as proof of membership. NOTE: you must be an active member of NSBE to see your membership card.

I have received the Recent Graduate credit for a free NSBE Professionals membership and I am still in school or entering graduate school. Can I remain a collegiate member?
Yes you can maintain your collegiate status. Simply send an e-mail to membership@nsbe.org and be sure to list the chapter you want to be affiliated with. You will be notified to log in and pay the collegiate dues to activate your membership and to update your membership information with your new date for graduation.  

How will you know if I have graduated and am eligible for the FREE NSBE Professionals membership?
We are psychic. But to verify our predictions, it is important that you update your profile with your accurate graduation date information. We use this date combined with your current status (Collegiate member) to renew you at the Recent Graduate NSBE Professional rate.  

I am interested in becoming a Lifetime member, but cannot pay all of my money at one time. Does NSBE offer a payment plan?
Yes, you can pay your $1200 Lifetime membership fee in increments that suit your needs. To maintain active member status, make sure that you have paid your current member dues in the demographic that fits you (Collegiate, NSBE Professional, etc.). If you complete your lifetime membership fee payments within the same fiscal year, your annual dues will automatically be applied to your lifetime membership fee. $200 is paid at the start of your payment plan. After that, $100 is charged monthly until the remainder of the balance is paid. Log onto connect.nsbe.org to get started.

What forms of payment are accepted? 
We accept credit cards, money orders, and checks. Please do not send cash through the mail.

I registered for an event or signed up for membership and selected “Pay Later.” How do I pay for my invoices?
From the Menu, click “View Invoices” and you will see a list of all open invoices. You can select which one(s) you want to pay and make payments as appropriate.

I am having problems making a payment online. Help?
Make sure that the name and billing zip code on the payment page matches your actual billing information. This information may be pre-populated, but you can type over it.
Ensure that your payment method has not expired. 
If your payment method has expired, check out this link to change your payment method.
 
The default may be your mailing address, which is not necessarily the same. Once you have verified your information, if you still have difficulties, simply go to the Membership Downloads section of the website for a copy of the credit card authorization form. E-mail accounting@nsbe.org or fax it back to us at 703.683.5312. Please allow up to 48 hours for a response.

Can I mail in my membership payment?
Yes. Please mail your payment to NSBE, 
ATTN: Accounts Receivable, 205 Daingerfield Rd, Alexandria, VA 22314. Make sure to include a description of the individual and item that you are paying for. Please allow 2-3 weeks for delivery and processing. Please be considerate of the processing time to ensure that you receive the very best rates!

General Event Registration
If the event that you are registering for allows Pre-College and Chaperone registration, you will need to first bypass that page. If you are NOT going to be registering as a chaperone, simply select “No” and press “Continue” to complete your registration

How do I register a guest to accompany me to an event?
For events that allow guest registration, there will be an option to register others when you select your own registration. Change that option to “Yes” and when you continue to the next step, you will have the option to select your guests from the system or to create a new account for him/her. The guest registration types/rates will be in the drop down once you select your individual(s)

I'm ready to pay my registration and I’m not being charged the correct registration rate! What do I do?
Instead of simply selecting “member” as a category, have different registration types for PCI, Collegiate or NSBE Professionals. Whatever your membership type is—that’s what you will register as.
 
Your chapter Adviser must confirm your GPA via the portal before you can move forward. 
Please make sure you are logged into the system when you try to register.
Double check to make sure you are an ACTIVE member and your membership type is correct.
 
My registration price is incorrect:
Confirm that you have registered under the correct membership type. Please make sure your chapter advisor has confirmed your GPA through the chapter advisors educational portal.

Chapter officers must update senators on chapter page
 
I need help reserving a hotel
For all housing needs for your event, a link to housing information will be provided once registration has been paid in full.

How do I start a New NSBE Chapter?
To view membership reports, you must be a Club officer.
From the Menu, go to Your Chapter > View Members. 
On the right hand side, Chapter officers will be able to toggle between three different views: ‘All chapter members’, ‘Active members’, and ‘Inactive members’. 

What is my Chapter’s ID?
To view your Chapter ID you must be a chapter officer. Your chapter’s ID can be found by clicking on “Your Chapter”. It will be the number to the left of your Chapter’s name.
You’ll find it under the 'Company ID' label, under your Chapter's address.

How do I get a list of my chapter’s active membership? 
To view membership reports, you must be a Club officer.
From the Menu, go to Your Chapter > View Members. 
On the right hand side, Chapter officers will be able to toggle between three different views: ‘All chapter members’, ‘Active members’, and ‘Inactive members’. 

Can I still join NSBE even if there isn’t a chapter in my area?
YES! You may sign up as an “at-large” member

When signing up for membership go to the “select chapter” drop down menu and select “at-large” and the region you are a part of.

Why is my Chapter Inactive?
Your Chapter may be inactive if you are missing the number of required members/club officers needed to be considered active in the organization.

  • For a collegiate or NSBE Professionals chapter to be considered active you must have at least 10 members and the following officers in place within the system:
    • President
    • Vice President
    • Treasurer
    • Secretary
    • Programs Chair
    • Senator (or Delegate for Professional Chapters)
  • For a pre- collegiate (PCI/ NSBE JR.) chapter to be considered active you must have at least 5 members and the following officers in place within the system:
  • President
  • Vice President
  • Treasurer
  • Secretary
  • Advisor

How can I change my chapter address and contact information?
Please e-mail membership@nsbe.org with your chapter name (as it appears in NSBE Connect) and the information you wish to change.

How can I join an existing chapter?

Please select your region and contact your regional chair for more information.

The Regional Chair’s emails are as follow:
Regional 1 Chair: r1membership@nsbe.org
Regional 2 Chair: r2membership@nsbe.org
Regional 3 Chair: r3membership@nsbe.org
Regional 4 Chair: r4membership@nsbe.org
Regional 5 Chair: r5membership@nsbe.org
Regional 6 Chair: r6membership@nsbe.org

How can I change my chapter affiliation?
Log into your nsbe.org account and visit connect.nsbe.org.

In the indented tab bar, you’ll see several options outlined as follows: ‘Login’, ‘New Membership’, ‘Renew Membership’, ‘Update Chapter’, ‘Apply for a Scholarship’, and so on. Select ‘Update Chapter’. Select your Region and Chapter. Save the Chapter and ensure the change went through.

My membership is not listed in the correct category on NSBE Connect (eg.  Professionals instead of collegiate)
Make sure that you update your graduation date so that your membership category will be adjusted at the right time.

Help! I can’t get into the system!
Click the “Reset password” link to receive your password and log-in information

I tried the “Reset password” link and my information never came
Make sure that when you copy and paste the information into NSBE Connect that you are NOT including any “spaces” before or after the username or password as those will register as additional characters. Please contact membership@nsbe.org  

I clicked the “Reset password” link and the information sent is not working
Make sure that when you copy and paste the information into NSBE Connect that you are NOT including any “spaces” before or after the username or password as those will register as additional characters. Please contact membership@nsbe.org  

Where can I get information about the different regions?
Please visit the following websites for more information:

Can I access my member account if I no longer have access to the email address listed?

Yes, you can log into your account utilizing the old email address and update your email address. 
To do so, click Login in the upper right hand corner of the nsbe.org webpage, then input the email and password linked to your account and sign in.

Once logged in, select NSBE Connect in the upper right-hand corner and click ‘View/Edit Profile’.
Once your profile comes up, change the email address in the ‘Email/User ID’ box and Submit your changes below to ensure they go through.
 
If you happen to need assistance changing your password and do not have access to that e-mail address, e-mail membership@nsbe.org.

How can I update my contact/membership information and email address?
Log in with your original email address and password you used when you set up your membership or user account. Click on “Your Profile” under Membership Info and make the appropriate changes. Make sure to click “Post Changes” at the bottom of your screen AND review/confirm the changes you just made by clicking “Post Changes” again. This will allow you to update all of your information.
We recommend that you update your profile on at least an annual basis.

What happened to my membership card?
As part of NSBE’s effort to go green, we have discontinued mailing out individual membership cards. Upon logging in, click on the Menu, click on “Your Profile” and “View Membership Status.”

How to join NSBE?
Type connect.nsbe.org in your web browser
Select Join NSBE in upper right corner
Create a New User Account
Select member type
Make Payment
Verify for accuracy and submit.
Enjoy being a part of the largest black technical network in the world!

How to renew membership?
Login to your profile connect.nsbe.org
Select My Profile
Select Renew membership
Complete the prompts
Make payment
Verify for accuracy
Select submit
Enjoy the benefits of being a valued member!
 

Please contact membership at membership@nsbe.org  if you have not received your access information from the MSDNAA website